Question 1

I didn't pick up my photos from the event, how do I get them?

Accepted Answer

Orders not picked up on site are available for shipping! We ship anywhere in the U.S.A for a $6.99 shipping fee. (Outside of the U.S.A shipping available for an additional fee.) Please reach out to our Customer Support team via (512) 233 - 5883 or support@photomules.com for more information!

Question 2

How will my photos be shipped safely?

Accepted Answer

To protect your order in transit, we ship prints rolled image-side out in durable, rigid shipping boxes with locking tabs. This is the paper’s natural bend and helps your print lay flat, usually within a few hours of being unrolled and set out. Plus, experience is key! Our team ships out over 100 prints every week! Safe and fast delivery of your memories has and will always be our top priority.

In the unlikely event that your order does arrive damaged, please contact us right away with photos of the damaged prints and shipping box at (512) 233-6883 or support@photomules.com.

Question 3

I ordered my prints for shipping, we can I expect them?

Accepted Answer

Our team ships orders twice a week! Once your order has shipped, you will receive a tracking number via text message! Typically, your order can be expected to arrive in 7-10 business days!

Question 4

How do I order online?

Accepted Answer

Visit shop.photomules.com to purchase all of your favorites! If you have any questions or concerns please reach out to our Customer Support team at (512) 233 - 6883 or support@photomules.com

Question 5

Can I get a refund on my products?

Accepted Answer

Refunds are available for most products for a short period of time. For more information, please see our refund policy (photomules.com/return-policy)

FREQUENTLY ASKED QUESTIONS

I didn't pick up my photos from the event, how do I get them?

How will my photos be shipped safely?

I ordered my prints for shipping, we can I expect them?

How do I order online?

Can I get a refund on my products?

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